New Remote Maintenance Portal “Connected Heat” – All the Details
Our new remote maintenance portal has been online for several months now. With “Connected Heat,” our customers and partners now have round-the-clock access to their LAMBDA heat pump—along with a host of additional features. Here’s how it works.
Given the growing demands for energy efficiency and comfort, remote maintenance of heat pumps has become indispensable in modern building technology. Technicians who must be physically on-site for even the smallest troubleshooting not only drive up (maintenance) costs but also result in delays and potential operational interruptions.
Monitor, control, and maintain remotely
LAMBDA’s “Connected Heat” remotemaintenance portal offers an efficient solution to precisely these challenges. With the help of this newly developed, multifunctional platform, end customers, service technicians, and installers can remotely access the devices and, if necessary, make optimizations or analyze and, in many cases, resolve malfunctions.
Features at a glance:
- Remote access to heat pumps: Partners can independently enable and manage remote access to their customers' heat pumps.
- Customer and employee management: The system enables easy management of customer and employee data.
- Integration with the company website: Company master data is linked to the company website (“Find a Partner”), which simplifies updating and management.
- Centralized management of fault reports: Fault notifications via email can be managed centrally.
- Quick access to heat pump information: Important information such as customer details, status, type, serial number, and software versions is easily accessible.
- Storage and retrieval of documents and notes: Users can store important documents and notes (hydraulic diagrams, maintenance reports, logs, etc.) and retrieve them as needed.
Through continuous monitoring, potential problems can be detected early and addressed proactively before they lead to major outages. Thus, “Connected Heat” offers an advanced, user-friendly solution that optimizes operations and increases overall efficiency. The portal’s features are also constantly being expanded.
Another benefit for you: We have already transferred all systems—including existing ones—to the new platform. This means you no longer need to work with the old platform. New systems are also registered directly on the platform.
How does it work?
From registration and adding new customers to data management—the following PDF provides step-by-step instructions for “Connected Heat.”
